Spas, gyms, pilates and yoga studios, salons, wellness centres. The owner teaches the class, answers the phone, manages the bookings, and handles the walk-in asking to look around, all at once. We map where the day goes, fix the process, and add technology and AI only where it pays, so the owner can be on the floor instead of at the desk.
Booking calls, cancellations, membership questions, and can-I-come-see-it requests arrive while you are teaching. Either you hire for the desk or you do it between sessions. Both cost the business.
A prospect calls about a trial class after close and reaches voicemail. By morning they have booked the studio down the street. Across a year that is real revenue walking past the door.
Retention is where studios live or die, and a missed-week check-in that never gets sent is a member who quietly stops coming.
A Bearings Report follows the calls, the bookings, and the walk-ins for a week, puts hours and dollars on the interruptions, and ranks what to fix first. For some studios the answer is a schedule change, not software.
An AI receptionist handles inquiry calls, bookings, cancellations, reschedules, and membership questions around the clock, connects to the booking platform you already use, and sends you a daily summary. Only what genuinely needs you gets escalated.
Missed-week prompts, milestone notes, and win-back messages drafted on a schedule from your activity data, sent from you, approved in one tap.
A studio website on your brand, connected to your booking platform, built to rank for the neighbourhood and the class type, with content and social drafted for your review.
Inquiry coverage after hours and between classes, with nothing lost to voicemail.
Per day for the owner to teach, coach, and run the floor.
Members reached at the moment they start to drift, measured against your baseline.
Google clicks 8 → 124 a month (+1,450%); impressions 120 → 12,900; #1 organic and #1 on Maps for the neighbourhood term. One Friday afternoon the receptionist triaged two genuine emergencies and booked three surgical patients.
30 days
30+ years operatingLean Six Sigma Black BeltCertified Project ManagerToronto, CA
A free 30-minute Bearings call. Two operators talking about your business. No deck. No pitch. An honest read on what to fix first, and whether AI belongs in it.