Privacy policy

When you fill out our qualifying form, we collect your name, email address, company name, industry, company size, the problem you describe and your timeline. We use this only to respond to your inquiry, schedule a Bearings call and keep a record of the engagement.

Our hosting provider (Vercel) logs standard request data including IP address and user agent. We do not link this data to identifiable individuals.

We use Google Analytics 4 (Google LLC) to count visits and see which pages are read, and Microsoft Clarity (Microsoft Corporation) to see how pages are used, through heatmaps and recordings of clicks, scrolling and page movement. Both set cookies in your browser (Google Analytics: _ga; Clarity: _clck and _clsk) and process data in the United States. We use this only to improve the site, never to identify you or for advertising. You can block these cookies in your browser settings, or install Google’s opt-out add-on at tools.google.com/dlpage/gaoptout.

When you use the check at /tools/ai-search-check, we fetch a few public pages of the website you enter (the home page, robots.txt, sitemap, llms.txt and one contact or booking page), the way a search crawler would, and we ask Google’s Chrome UX Report for that site’s public speed data. We store the website address and the results for 30 days so a repeat check within 24 hours is instant. We do not store your IP address; we keep a one-way hash of it to limit abuse.

If you ask us to email the report, we keep your email address, the site you checked, and whether you agreed to hear from us again. Without that agreement we send the report and nothing else. If you run the optional Google check, the search phrases and city you enter are sent to DataForSEO, a search data provider, which runs those searches on Google for us. We do not store the phrases or the results.

When you call our receptionist line (+1 365 536 2112) or talk to the receptionist on this website, the conversation is handled by ElevenLabs, the voice AI provider that runs it. Calls are answered by an AI receptionist, not a person.

After the conversation we store the number you called from, the time and length of the call, a written transcript, a short summary, and any details you choose to give (name, phone, email, company, industry, company size, timeline and reason for calling). The transcript and summary are emailed to the Compass team so someone can follow up. We do not keep an audio recording. ElevenLabs keeps its own record of the conversation under its retention settings.

Bearings calls booked on this website are scheduled through Cal.com, which collects your name, email address and any notes you add, sends the confirmation and reminders, and places the meeting in the Compass team’s calendar. We use these details only to hold the call and prepare for it.

• To respond to your inquiry and schedule your Bearings call.
• To answer and follow up on calls and conversations with our AI receptionist.
• To send you proposals, follow-ups and project communications.
• To improve our services and operations.
• To comply with legal obligations.

Form submissions, receptionist call records and AI search check results are stored in Supabase (Postgres), hosted in Canada. Email is sent through Brevo. Some of the service providers named on this page (Vercel, Google, Microsoft, ElevenLabs, Cal.com, Brevo and DataForSEO) process data outside Canada, including in the United States, where it may be subject to local law. We restrict access to authorized personnel only.

You may request access to, correction of, or deletion of your personal data at any time by emailing batwal@compassaigroup.com. We will respond within 30 days.

We may update this policy. The “last updated” date at the top will reflect any changes. Material changes will be notified by email to active clients.

Compass AI Group
batwal@compassaigroup.com
+1 365 536 2112
Toronto, Ontario, Canada