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An AI receptionist that actually picks up.

An AI receptionist is software that answers your phone and website chat, takes the caller’s details, books appointments and emails your team a summary after every call. Compass AI Group builds and runs them for Canadian owner-operators with 5 to 50 staff. It picks up in under a second, ends spam calls and hands urgent ones to your team. The number below is ours. Call it.

About one in six Bearings Reports says: do nothing yet.

Live demo line

+1 365 536 2112

Answering now, day and night. Or open the chat button, bottom right; you will need microphone access.

Plot Your Course
Every call, answered and routed
Phone calls and website chats reach the AI receptionist, which books appointments into the calendar, answers routine questions, ends spam calls and hands urgent calls to your team, then emails a summary of every call.Phoneday and after hoursWebsite chatAI receptionistpicks up first ringSummary to your inbox, every callCalendarappointment bookedAnsweredroutine questionsEndedspam and robocallsYour teamurgent, by your rulesPhone calls and website chats reach the AI receptionist, which books appointments into the calendar, answers routine questions, ends spam calls and hands urgent calls to your team, then emails a summary of every call.Phone, day and after hoursWebsite chatAI receptionistpicks up first ringCalendarappointment bookedAnsweredroutine questionsEndedspam and robocallsYour teamurgent, by your rulesSummary to your inbox, every call
FIG. 00A sample setup, not a client’s. The receptionist answers, then books, answers, ends or hands over by rules you set; a summary of every call lands in your inbox.

S.01One call

What happens when someone calls at 7:42 p.m.

The front desk has gone home. The call is answered, the caller is booked, and the summary is waiting in the morning. Every step follows rules you set.

Run log: one after-hours call, ring to summary
  1. 19:42RingA new patient calls the clinic line after the front desk has gone home.
  2. 19:42AnswerPicked up on the first ring. The caller hears that they are speaking with an automated assistant.
  3. 19:43QualifyName, callback number and reason taken, spellings read back. New patient, routine cleaning, no pain.
  4. 19:44BookTuesday at 10:00, picked from the open slots in the booking system and confirmed with the caller.
  5. 19:45SummaryThe front desk gets an email: who, why, what was booked and the full transcript. Nothing is flagged for a callback.
FIG. 01Sample call at a sample clinic. Invented caller, real mechanics; the times are illustrative, not a promised result.

Hear it for yourself:call +1 365 536 2112see an AI receptionist for Toronto businesses

S.02What you get

Four things happen on every call.

We build it inside your business: your number, your calendar, your rules, your inbox. The person who scopes it builds it and stays until it runs; software firms call this forward deployed.

  1. 01

    Answers in under a second

    Picks up on the first ring with a natural Canadian voice, says it is an automated assistant, and stays on your script. No "press 1 for English", no hold music.

  2. 02

    Books and qualifies

    Takes the name, callback number, email and reason for calling, confirms spellings, and books into your calendar or booking software, by the rules you set for who gets which slot.

  3. 03

    Screens spam

    Cold pitches, robocalls and scams are recognised in seconds and ended politely, so your staff only hear about calls that matter.

  4. 04

    Emails a summary

    Within 30 seconds of hang-up: who called, what they wanted, what was booked, whether it needs a callback, and the full transcript, in your inbox.

Price and start

Scoped in Charting after your Bearings call: fixed scope, fixed price, fixed timeline in writing, before any work starts.

After the build, a Managed Compass plan keeps it running; the monthly platform cost for voice, telephony and Canadian hosting is a line item on the plan.Foundation $500Operator $1,200Operator+ $2,500CAD a month

It starts the way every engagement does: Bearings, Charting, Heading, True North (diagnose, scope, build, run). See the Method

Based in Toronto or the GTA? Read how AI phone answering for Toronto businesses works.

S.03Under the hood

Named vendors. Nothing experimental.

Every layer is a vendor we already run in production and could replace if we had to. Call records and contact details are stored in a Canadian data centre, in accounts that belong to you.

Voice
ElevenLabs Conversational AI
Telephony
Twilio, on your existing number or a new one
Brain
Claude, the current model, chosen per build
Records
Supabase, hosted in Canada (ca-central-1)
Summaries
Brevo transactional email
Hosting
Vercel, deployed from a repository you own

S.04Best for

Best for a business that misses calls it should have taken.

A good fit

  • You miss calls after hours or at peak times, and know some of them were new customers.
  • Your front desk answers the same five questions forty times a day.
  • You want every call logged, summarised and in your inbox seconds after the caller hangs up.

Not yet

  • Nearly every call already reaches a person. Then the receptionist has little to catch.
  • You want it to replace your front desk. It covers the gaps; your team still handles people.
  • Your booking rules live in one person’s head. Write them down first; we can help with that in Bearings.

Sometimes the answer is a better process, not AI at all.

S.05Questions

Should your clinic use an AI receptionist?

What is an AI receptionist?

An AI receptionist is software that answers a business phone line or website chat, takes the caller’s name, number and reason for calling, books appointments, screens spam, and emails the team a summary with the transcript afterward. Compass AI Group builds and runs custom AI receptionists for Canadian small businesses.

Should my clinic use an AI receptionist?

For most GTA dental, physiotherapy, chiropractic, and medical aesthetics clinics, yes, if you regularly miss calls or lose after-hours bookings. An AI receptionist answers 24/7, books appointments, and answers routine questions. It is not a fit if nearly every call already reaches a person. Compass AI Group scopes this on a free 30-minute Bearings call.

What does an AI receptionist do for a medical or dental clinic?

It answers your clinic line 24/7, books and reschedules appointments, answers routine questions about hours, location, insurance, and services, screens spam, and hands off to your team when a caller needs a human. After each call it emails your front desk a structured summary. Compass AI Group configures it to how your practice runs.

Is an AI receptionist HIPAA or PHIPA compliant?

It can be. Ontario clinics fall under PHIPA (Personal Health Information Protection Act); other Canadian provinces have equivalent legislation (BC PIPA, Alberta HIA, or federal PIPEDA where no provincial equivalent applies). US practices fall under HIPAA (Health Insurance Portability and Accountability Act). Compass AI Group builds on Canadian-hosted infrastructure with access controls and audit trails, and scopes each clinic case by case. Confirm your specific obligations with your own privacy advisor.

How much does an AI receptionist cost for a clinic?

Compass AI Group does not publish a price for receptionist builds. The build is scoped in Charting after a free 30-minute Bearings call, and you get a fixed scope, fixed price, and fixed timeline in writing before any work starts. The monthly platform cost for voice, telephony, and Canadian hosting is a line item on a Managed Compass plan.

Can I try an AI receptionist before committing?

Yes. You can call +1 365 536 2112 right now to speak with a live AI receptionist Compass AI Group built and runs. It is the same receptionist we would configure for your clinic. You can also book a free 30-minute Bearings call at compassaigroup.com/contact to plan your own.

Can an AI receptionist replace a front-desk person?

No. An AI receptionist covers the gaps, such as after-hours calls, peak-time overflow and routine questions about hours and services. Your team still handles people in the room, sensitive calls and anything that needs judgement. If nearly every call already reaches a person, the gain is small, and Compass AI Group will say so on the free Bearings call.

What happens when the AI receptionist cannot answer a question?

It escalates. When a caller asks something outside its instructions or needs a person, the AI receptionist takes a message, captures contact details and the reason for calling, and routes it to your team by email or a live transfer. Compass AI Group sets the escalation rules to match how your clinic runs.

S.07Next step

Plot your course.

A free 30-minute Bearings call. You and the Compass team, talking about your business. An honest read on what to fix first, and whether AI belongs in it.

Book Your Bearings Call

Or reach the Compass team directly: batwal@compassaigroup.com, 416-409-2112