A fractional operations lead (what many firms call a fractional COO) who has run the function before: Lean Six Sigma Black Belt, Certified Project Manager, 30+ years operating. Advisory or hands-on, on a weekly cadence, working the list the diagnosis produced.
The Fractional Operations Lead from Compass AI Group is what many firms call a fractional COO: Bobby Atwal, a Lean Six Sigma Black Belt with 30+ years operating, working inside your business on a weekly cadence. Two rungs: Advisory at two to four hours a week, and Hands-on at half a day a week. Three-month minimum, then month to month with thirty days notice. Offered after a Bearings Report or a first build, never sold cold. No public price; the monthly fee is fixed in writing in Charting after your Bearings call.
Pick the cadence that matches how much of the operations job is currently unowned.
A standing weekly session plus availability by message. Priorities, hires, vendors, numbers, and the next fix, decided with someone who has run the function before.
Inside the business: running the weekly operations review, owning one improvement at a time, sitting with the team, and keeping the builds and plans on track.
Long enough to change how something runs and measure it. After that, month to month with thirty days notice.
A fractional lead is not sold cold. It follows the diagnosis, so the first three months already have a ranked list to work from.
Scoped in Charting after your Bearings call. Fixed monthly fee in writing before the first week.
If you are still finding the bottleneck, start with a Bearings Report. The fractional lead is for making the fixes happen.
Every service on this site starts the same way, so you never pay for a build before the problem is measured.
Two operators talking about your business. Where the time goes, what it costs, and whether this service is even the right fix.
Fixed scope, fixed price, fixed timeline before any work starts. If a Bearings Report should come first, we say so.
You see the work every week. True North measures the result against the baseline we recorded at the start.
A Canadian scrubs brand with real traction and a discount habit needed pricing held, lapsed customers won back, a clinic channel opened, and inventory sold through before any ad spend. That is a weekly operating cadence, not a project. The fractional lead runs it against the baseline.
Baseline: ~$255K lifetime revenue, 1,791 orders, sell-through of existing inventory before any ad spend.
Baseline, day zero
A senior operator who works inside your business part time on a fixed weekly cadence, what many firms call a fractional COO. At Compass that is Bobby Atwal: a Lean Six Sigma Black Belt and Certified Project Manager with 30+ years operating, taking ownership of how the work runs rather than advising from outside.
Advisory (two to four hours a week) fits an owner or manager who needs a senior operator to decide with. Hands-on (half a day a week) fits a business where nobody owns operations and the improvements will not happen without someone inside driving them. Most start advisory and move up when a big change is under way.
Because a process change takes a few weeks to land and a few more to measure. Three months is the shortest period in which a fractional lead can change how something runs and show the number. After that it is month to month with thirty days notice.
Sometimes it delays that hire; sometimes it defines the role and helps you make it. A fractional lead is the senior layer, not the daily coordinator. If the diagnosis says you need a full-time person, the report says so.
A fractional lead gives the job an owner for a few hours a week, works from the ranked list, and reports the number every month. When the business is ready for a full-time hire, you will know, and the role will be defined.
30+ years operatingLean Six Sigma Black BeltCertified Project ManagerToronto, CA
A free 30-minute Bearings call. Two operators talking about your business. No deck. No pitch. An honest read on what to fix first, and whether AI belongs in it.